Bob Schultz #1 Worst Dealer

[dz672]

The following letter was sent to Harley Davidson:



To Whom It May Concern:
I am writing this letter to inform you of an incident that took place at one of your dealers. In September on 2004 I purchased a 2005 HD Heritage Softail Classic from Bob Schultz Motorcycles in St. Charles, MO. This was the second Harley Davidson that I had bought from them. In the past two years, I have purchased all the other things that go with being a Harley owner (boots, chaps, gloves, shirts, and tons of chrome) from this dealer. On two occasions, I called the dealer to see if they had a part in stock before I drove over there. Both times I was told, ** the person that answered the phone, to call back later. They were to busy to take my call. On other occasions I have found that the parts salesman was more concerned about making a sale, rather than helping me find the right part.
The latest incident took place on 7/28/06. My bike was making a funny noise and spitting smoke, so I took it to Bob Schultz to look at it/ fix it while still under a warranty. It has just over 6000 miles on it. I met with the “service manager”, and told him what it was doing. While he was filling out a service ticket, I asked him how this worked with my warranty. Without saying a word, he got up and walked away, leaving me standing there for over five minutes. When he returned, he turned on my ignition, checked the mileage, and told me that I had no warranty, because I didn’t get my 5000 mile service done. When I told him that I had it done at another dealer, he told me to take it to them. I explained that the reason I took it to another dealer was because he couldn’t get me in for 10 days and the other dealer could do it in 1 day. He said that he didn’t care; they did the 5000 mile service, so they have to fix it. When I reminded him that the warranty said that I could take it to any authorized Harley dealer, he got very angry and rude. He told me that he would look at the bike and it was going to cost me $200 if he found nothing wrong with it. I told him that was fine, and asked “What if it’s a warranty item? Do I still have to pay $200?” He told me that it was not a warranty item, that it was something that the other dealer failed to do. When I asked him how could he know that without even looking at the bike, he got even more angry and shouted at me “Do you want me to look at this thing, or not”
It was at that point that I realized that I would be better off going somewhere else. I no longer trusted this rude and belligerent “service manager”. I told him that I was going to another dealer and he said “Good, get the f_ _ _ _ out of my shop.” Shocked, I asked him what his problem was, and he said “I have a whole file of things that we have done for free for you, and I’m sick of it. I’m giving you nothing for free” The only thing that the dealer has ever done for free was my 1000 mile service. That was included with the sale of the bike. I told him this, and mentioned the thousands of dollars I had spent there on other stuff. He told me that I was an A_ _ H_ _ _, and to never come back. When I was leaving he also said that he hopes I “wreck my bike and break my neck”
When I got home, I called the dealer to complain to the owner. That was when I found out that the rude jerk I had been talking to was the owner.
Over the past few years, I have been to many Harley Davidson dealers all over the country, and have never been treated the way I was treated at Bob Schultz Motorcycles. I have been to dealers, only to buy a shirt or just look around, and found very friendly, professional people who were glad to see me. They take pride in their stores and respect their customers. You will find none of that at Bob Schultz Motorcycles. Their store is dirty and looks more like a garage than a Harley dealer. Their employees are rude and unfriendly, and do not present themselves in a manner that is consistent with the Harley Davidson image.
As I have been telling this story to other bikers in my community, none of them seemed surprised. The question they all ask me is “Why would you go to Bob Schultz? They have the worst reputation in town”. I now understand why. Even though they are only a few miles from my home, I will drive the extra 40 minutes to go to another dealer that is glad to see me.
In closing, I will be reporting Bob Schultz Motorcycles to the MO. State Attorney Generals office, and the Better Business Bureau. My report will complain about their refusal to honor the warranty on my bike. I love my Harley and have a lot of respect for your company. That is why I feel you need to know about how Bob Schultz Motorcycles is representing you


Thank You


































_

[dz672]

I just received a letter from an attorney representing Bob Schultz Motorcycles. It seems that my previous posts have gotten him quite upset. PLEASE READ THE POSTS. It just so happens that the attorney who sent me this letter is also the owner of that dealership. The address on his letterhead is the same address as the dealership. Before you read this letter (exactly the way it was written), please note the poor grammar, and the unprofessional way in which it was written.



Dear Mr. _________

I represent Bob Schultz Motors, Inc.

I suggest you withdraw your e-mail from the posted forums and chat rooms before I have to take further action.

You complained to my client’s Service Manager of a ringing noise. Your cycle had a bell attached to it. My client told you you would have to pay for non-warranty work and recommended you return the vehicle to the dealer who recently performed a 5,000 mile service. That dealer is responsible for its workmanship.

You stated no grounds for warranty consideration. You complained of a rattle. Your cycle had a bell on it. Obviously anyone with common sense would suspect the bell was the cause of the ringing noise or would return the cycle to the dealer you paid to perform the 5,000 mile service.

Very Truly Yours

_______________
Attorney at Law



I took the bike to another dealer, and it was not the bell. The sound I heard was a knocking from lack of oil. That was due to a valve seal issue with the ’05 models.

[Dutchy]

I don't even know who that is but I wouldn't go see Bully Schultz !

[dz672]

They still ****

[alohaoe]

they gone now new place is called big st charles motorsports and looks like it's gonna be a lot diff talking to some of the guys there. yayyyyyyyyyyy!

[dz672]

This is an old thread that I want to bring back. Bob Schultz Motorcycle has been sold, and there is a new owner. I had the pleasure of going in there the other day to look around. I met the new owner. He seemed like a good guy and knew all about the previous problems. It seems that they are very intent on doing whatever it takes to get the trust of the community back. There is a whole new attitude, and I like it!!!!! I for one am excited for them and cannot wait to work with them again. The name of the new dealer is Big St Charles Motorsports. I wish them good luck and much success.

[DFlieger]

I was just reading the postings about Bob Schultz and Big St. Charles Motorsports....I had not dealt with Bob Schultz but I have had the unfortunate pleasure of dealing with Big St Charles Motorsports. In Dec 2008 I purchased a 2009 Honda TRX680 ATV. In may, with less than 200 miles and 20 hours on it, it began making transmission and brake noises. Concerned, I took the ATV back to the dealer for obvious warranty work and was told that their was nothing wrong with the ATV. I insisted that there was a problem and they suggested a Honda Rep look at it. They kept my ATV at their shop, waiting for the Rep to come in "any day now" finally in July, the Rep shows up, says the noises the ATV is making are "normal" for that model and that no damage is being done. In fact the noises will only continue to get louder. Not happy with that response, Honda Customer Service was contacted and it was agreed that we would take this ATV back to the dealer it was purchased from and that they would work with us on a trade-in. We arranged to take the ATV in on 7/18/2009. We met with Terry in Finance and our original salesman, Chris (who ** the way is awesome!). Chris brought out a couple of ATVs to look at and test drive. We chose a Yamaha and went inside to complete paperwork. Being that it was Saturday, we were asked to come in Monday to do paperwork as nothing could be done on Saturday afternoon. We agreed and our ATV and the one we would trade for were parked in the service department. We returned on 7/20, filled out paperwork, our bike was appraised ** the finance manager and finance proceeding had begun. I was told to expect a call on tuesday....no call. I received a call on Wednesday...no luck with financing yet, they would call me tomorrow... no call. I call on friday, 7/24 and still no luck but got a couple more places to try. I call on Monday, 7/27 and was told no luck with financing. I tell them we will come get our ATV as soon as possible. My husband goes to the dealership on 7/29 (two days later) and they can NOT find my ATV. They search everywhere for it, it is not there. They say they probably mistakenly sent it to their store in Illinois and will call there tomorrow and let me know. No call from them on Thursday, I call them on Friday, 7/31 and was told they still had not found it yet. On Monday, 8/3/2009 I call and speak again with finance manager and he says, yes he believes my ATV is there and he will get my salesman to call me right back. The next call I get is from the General Manager saying "I'm sorry, you need to call your insurance company, your bike has be stolen". I am beside myself, and insist that he call his insurance company, it was stolen from his facility. He just kept repeating...."I'm sorry, you need to call your insurnace company, your bike was stolen" I go to the dealership, ask to speak with the GM and again ask him if he is sure my ATV was stolen. He says that yes, it appears that it has been stolen. I ask if he had a break-in....has he filed a police report? He says no to both questions and again repeats that I need to call me insurance company. I immediately call the police and file a report....which i also feel they should have done.....contact the finance company...who says they should call their insurance company. I call GM on tuesday, ask him to file a claim with his insurance company. He says he will talk to the Owner....calls me approximately one hour later and says that they will NOT make a claim on my ATV because they don't know what happened to it. He did not physically see it there, so how does he know that it was.....for over a week they told me it was at their other facility....now it is stolen!?! They don't even know when they lost it!! I do NOT recommend any one leave your bikes with them....if the GM doesn't see it....it wasn't there!